Shipping policy
When managing a dropshipping business in India with longer delivery times (7 to 15 days), transparency is your best tool. Being completely upfront about delivery timelines sets the right expectations, keeps customers calm, and dramatically reduces RTO (Return to Origin) and customer support complaints.
Here is a professional shipping policy template tailored specifically for the Indian market.
Ridham Home Care — Shipping & Delivery Policy
Thank you for shopping with us! We partner with global manufacturers and suppliers to bring you high-quality products at the best possible prices. Because our items are shipped directly from our sourcing partners, our delivery timelines may be longer than local e-commerce sites.
1. Delivery Timelines
Order Processing Time: All orders are processed, verified, and packed within 1 to 3 business days (excluding Sundays and national holidays) before they leave the warehouse.
Estimated Shipping Time: Once dispatched, delivery across India takes between 7 to 15 business days.
Please Note: Heavy rain, festive seasons (like Diwali or Eid), or local courier delays can occasionally add a few extra days to this timeline. We appreciate your patience!
2. Shipping Charges & Areas Covered
We offer Free Shipping on all prepaid orders across India.
We ship to most pincodes handled by major Indian courier networks (Blue Dart, Delhivery, Shadowfax, Xpressbees, India Post, etc.). If your location is a remote rural area or a non-serviceable zone, our customer care team will contact you to arrange an alternative or issue a full refund.
3. Order Tracking
Once your package is shipped, a shipping confirmation email and WhatsApp/SMS alert will be sent to you containing a tracking number.
Tracking links can take 48 to 72 hours to update online while the package clears initial transit checkpoints.
You can track your order directly on our website or via the courier partner's tracking portal.
4. Cash on Delivery (COD) Policy
To ensure smooth deliveries and minimize transit failures, all Cash on Delivery orders undergo a verification process.
Our team will call or send a WhatsApp confirmation message to verify your address and order intent.
Unverified COD orders will automatically be canceled after 48 hours.
Tip: Choose online prepaid payment at checkout for faster processing and delivery prioritization.
5. Incorrect Address & Undelivered Shipments
The courier partner will attempt to deliver your package up to 3 times. If the delivery fails because:
The address provided was incorrect or incomplete.
The customer was unavailable or refused the package.
The order will be returned to our sourcing hub. In such cases, a reshipping fee may apply to dispatch the item again, or a refund will be processed after deducting shipping and handling charges.
6. Lost or Damaged Packages
If your package is damaged during transit or hasn’t arrived within 20 business days from the date of purchase, please contact us immediately at [Your Support Email-chaudharidipak2509@gmail.com]. We will investigate with the courier partner and either arrange a free replacement or issue a full refund.